IntelliSoft Service Operations System (SOS), is designed for companies who need to manage their maintenance operations and services contracts. Besides providing automation of the Servicess process, the system allows companies to handle: Customer Calls Logging, Field Service Operations Control and Management, Workshop Management, Service Contracts Management, Parts Control and Inventory.

The system offers a variety of standard report showing Key Performance Indicator (KPI) by Engineer, Brand and company.

The system is compliant to most standards used by international service companies. A solution is ready for IT companies and is customizeable for companies of other sectors.

Components

• A. Field Services Operations. This component allows the Management and automation of the field services operations through a powerful Helpdesjk and Calls logging system. The services events are recorded with service reports, and action escalation system
• B. Workshop Management
• C. Parts Management and Inventory
• B. Services Contracts Management